When a gambler loses the sense of fun that casual gambling is meant to generate it means that he has a problem. He may begin to look at gambling as a way to make money or worse still he keeps on gambling to try and win back money he had previously lost. He often believes that he has special luck or abilities or that his luck may be about to change. When you gamble not just for that rush and you find yourself chasing losses and betting more, the result is a vicious circle of increasing losses and increased betting to recover the losses.
Responsible Gambling Tips
For many people gambling is exciting and entertaining. They make careful decisions about how to spend their time and money, where to go and how to have fun.
Here is how you can control your gambling:
You can realize you have a problem:
If your answer to any of the above is "YES" then we suggest that you take action immediately BEFORE it becomes a worse problem. There are many organizations that may help you to control your problem such as:
Actions to take
If you think you have a serious gambling problem you should take the necessary steps to temporarily suspend your account until you resolve your issues. Full details of how to get in touch with us can be found on our contact page.
Should you not wish to suspend your account but just better control your gambling times and spending you may choose to place limits on your deposits, bet amounts and even session times. You can set your own limits and determine how much you can play.
For your benefit you will not be allowed remove any restrictions placed on your account or bets until a minimum period of seven days has elapsed from when you created the limitation. Increase in restrictions will be effected immediately.
Actions to take
Malta Kasino will endeavour to make a Player’s experience with us an enjoyable one. However, there may be occasions where a Player feels dissatisfied with the quality of our product’s or our customer service. A Player may raise a complaint by sending an e-mail to our Customer Service
We will endeavour to handle complaints within 48 hours of receiving them.
It is important that only complaints of a serious nature are escalated to the Authority.